Customer terms and conditions private person


General terms and conditions Maskinera - Private customer

Maskinera AB (559337-3854), is a privately owned auction company that arranges auction assignments mainly for municipalities, companies and finance companies.

1. Scope of conditions

These general terms and conditions for businesses ("Customer Terms") apply when Maskinera AB ("Maskinera") provides online auction services ("Online Auction Service") via the marketplace to private persons ("Buyer"). Swedish auction items ("Auction Items") are sold to the highest bidder on the marketplace. By registering a customer user account for private customers ("Customer User Account"), the customer ("Buyer") enters into an agreement with Maskinera on the right to use the Online Auction Service in accordance with these Customer Terms and Conditions. By registering for a User Account, the Buyer declares that he has read the Customer Terms and Conditions and undertakes to comply with them.

The parties covered by these terms and conditions are the Buyer, the Seller and the Machinery ("Party").

2. Sellers

("Seller") are the clients who have commissioned Maskinera to mediate an Auction Item. It is always the Seller who sells and is responsible for the Auction Items. Maskinera is only the intermediary and does not act as owner or Seller of the Auction Items. Nor does Maskinera assume the role of exporter of Auction Items to other countries. Administration of change of ownership for Auction Items registered with the Swedish Transport Agency is the responsibility of the Seller.

3. Buyers

To purchase Auction Items via Maskinera, the Buyer registers as a bidder on Swedish and foreign companies can register as buyers. To participate in an auction, the Buyer must accept Maskinera's terms and conditions of purchase.

The buyer must provide correct personal data, address and contact person, who must be a natural person of at least 18 years of age.

It may take a few hours for the registration to be reviewed and approved. Registering an account in a false name or in someone else's name can lead to a police report. If Maskinera suspects that a Buyer is misusing his/her account, does not comply with the terms and conditions of purchase or does not comply with agreements made, Maskinera has the right to block the Buyer on Maskinera handles all Buyer's personal data in accordance with the General Data Protection Regulation (GDPR), which entered into force on 25 May 2018. When the Buyer registers on, the Buyer authorises Maskinera to use the Buyer's data to fulfil its obligations towards the Buyer and the Seller. See our Privacy Policy (link!) for more information on how personal data is processed.

4. The online auction service

Maskinera grants the Customer the right to use the Online Auction Service provided that the Customer fully complies with the provisions of these Customer Terms and Conditions and meets any payment obligations. All Auction Items on are sold by auction. Bids can be placed around the clock on the auctions in progress. Each auction closes at the specified time, but is extended by approximately three minutes if a new bid is placed within three minutes of the closing time.

Within 72 hours after the end of the auction, Maskinera will contact the highest bidder by e-mail or telephone. Invoice sent is considered as contact made.

5. Bidding

All bids are binding and cannot be withdrawn by the Customer. This applies even if the bid does not reach the reserve price at the end of the auction. If the reserve price has not been reached, the Customer's bid is binding for two working days after the auction closes. The Buyer undertakes to be available to Machinery's staff during this period. In order to participate in the bidding, the Buyer must have been assigned an ID, a customer number, and have accepted the Customer Terms and Conditions. Participating in the bidding of one's own Auction Items is not permitted, nor is manipulating the bidding via agents. In case of two equal bids, the first bid wins. In the event of technical problems, auctions may be extended until the disruption has ceased, in which case this will be announced on the website. Maskinera has the right to refuse to sell and to disregard bids during the entire auction process. Maskinera has the right to decide whether a bid should be cancelled and re-run due to technical problems, typing errors or for other reasons. A call-in fee will always be added to the winning bid.

6. Reservation price

Reservation price is the predetermined minimum final price that the Seller must accept. The auction page of the auctioned item will indicate whether or not the reserve price has been reached. The Seller has the right to accept the highest bid at the end of the auction even if the reserve price has not been reached.

7. Fees

A call-in fee is always added to the winning bid. The Buyer is always obliged to pay the Call-in fee even if the purchase of the Auction Item in question is not completed by the Buyer for any reason. Unless otherwise stated, VAT is added to the price of the Auction Item and the Buyer's Premium.

8. Invoicing and payment

When a Buyer has placed the highest bid in a bidding round, and the reserve price is reached, an invoice is sent to the Buyer by e-mail. The invoice has a seven-day payment period. In the event of non-payment, Maskinera shall be entitled to require the Buyer to fulfil the purchase and to charge a reminder fee and interest on arrears in accordance with the applicable interest legislation.

9. Approval of Auction Items

All auction items on are sold as is. Defects and faults may occur as the auction items are often used items. As a buyer, you have a far-reaching obligation to investigate. This means that you must examine and approve the condition of the auction item in relation to the auction basis when you pick it up. Normally, physical viewings of the Auction Items are not offered during the auction (if exceptions are made, this will be stated in the auction documentation).

The Seller is not responsible for defects discovered by the Buyer after collection. If the Buyer uses a courier or agent to collect the Auction Item, it is deemed to be accepted by the Buyer when the Auction Item leaves the collection point. The Seller is also not responsible for any defects occurring after pick-up. Neither the Seller nor Maskinera is responsible for defects in Auction Items or property sold for trustee in bankruptcy or other forced sale.

Upon pick-up, the code on your pick-up instruction must be given to the Seller and a delivery receipt must be signed by the Seller. Please note that the pick-up instruction has Maskinera as sender.

10. Functionally Defective Objects/Reserve Objects

If an Auction Item is described as a non-functional item in the Auction Documents, it has not been fully inspected or test run by the Seller or Machinery. The Auction Item may be missing parts or have more defects than those described in the Auction Document. Defective items include cars and light trucks with an estimated value of less than SEK 40,000.

A spare part is an auction item where vital parts may be missing, spare parts cannot be claimed.

11. Guarantee

No guarantee is given on purchased auction items.

12. Download

Before the Buyer can collect his/her Auction Item, the Buyer's invoice must be registered as paid with Maskinera. Once the payment has been registered, the Buyer will receive a pick-up instruction with contact details of the Seller and a pick-up code (sent by e-mail). The Buyer will contact the Seller and arrange a mutually convenient pick-up time. In case of any questions, the Machinery customer service is available during office hours by phone and e-mail. Unless otherwise stated, the Buyer is responsible for the pick-up, loading and possible dismantling of the Auction Item.

Upon delivery of the Auction Item, the Buyer shall provide the Seller with the delivery code. The delivery code serves as an acknowledgement that the Auction Item has been received by the Buyer. As a Buyer, you have 15 days from the end of the auction to collect the Auction Item. If an Auction Item has not been collected within 15 days after the end of the auction, Maskinera is entitled to charge a fee of at least SEK 500 (excluding VAT) per week started. If the Seller is unable to give the Buyer the opportunity to collect the Auction Item within 15 days, the Buyer has the right to either demand performance or cancel the purchase. The Seller is not obliged to fulfil the purchase if there is an insurmountable obstacle or if fulfilment would involve sacrifices that are not reasonable in view of the Buyer's interest in the Seller fulfilling the purchase. In the event of justified rescission, the Buyer shall be entitled to reimbursement of the amount paid to Maskinera. The Buyer shall at all times take reasonable measures to prevent, avoid or limit loss or damage. Seller assumes no responsibility for Auction Items not picked up on time. For Auction Items that have not been collected by the Buyer or its agent within 30 working days (or such other period of time as may be specified in the Auction Documents), the Seller, through Maskinera, shall be entitled to cancel the purchase and re-offer the Auction Item for sale.

The Seller and Maskinera shall be entitled to claim compensation from the funds received for costs incurred as a result of the cancellation and for other losses. If the sale price does not cover the Seller's and/or the Machinery's damages and costs of resale, the Buyer shall pay the difference. If the goods cannot be sold or if the price would not cover the costs of a sale, the Seller and the Machinery may scrap/recycle/close the Auction Item. Prior to this, the Buyer shall be notified with last known contact details.

13. Right of withdrawal

When purchasing an auction item on, 14 days for private customers right of withdrawal applies in accordance with the current Consumer Sales Act. The right of withdrawal does not apply to the sale of auction items that are real estate or other goods where the right of withdrawal does not apply by law

If the Customer wishes to cancel the purchase of the Auction Item, the Buyer must send an e-mail message to Makinera's customer service before the expiry of the cancellation period, clearly stating the wish to cancel the purchase and checking that the message has been received. The Customer may also fill in a standard electronic form for exercising the right of withdrawal. This form can be downloaded from the Consumer Agency's website ( In the form, the customer must provide his/her name, address, contact details and other relevant information such as invoice number and item ID. When exercising the right of withdrawal, the Buyer is obliged to return the Auction Item to the Seller. When returning the Auction Item, the Customer must bring a receipt of payment and a copy of the invoice. Maskinera will not reimburse travel expenses, out-of-pocket expenses or other costs that the Customer may have incurred in connection with the return of the Auction Item or the cancellation of the purchase. If the Buyer chooses to return the Auction Item, the Buyer shall pay the return freight and shall be responsible for the condition of the Auction Item from the time it is picked up or received until it is returned to the Seller or returned. Auction Items returned by agent must be properly packaged and shipped within seven (7) days from the date the Buyer notifies Maskinera of his/her desire to exercise the right of withdrawal. If the right of withdrawal is exercised, Maskinera shall refund the amount paid by the Buyer for the Auction Item. Please note that the collection fee or any shipping or transport costs will not be refunded. Maskinera shall be entitled to deduct from the amount to be reimbursed an amount corresponding to the depreciation of the Auction Item if the Auction Item has been handled more than is deemed necessary in order to determine its function.

14. Complaints

If the Buyer wishes to complain about an Auction Item, the Buyer should contact Maskinera by email at

Maskinera only mediates auction items and is therefore not a party to a complaint.

Maskinera can receive and mediate complaints regarding defects of auction items. Maskinera can also mediate information between the Buyer and the Seller in order to reach an agreement. Maskinera is not the legal representative of the Seller. Complaints must be made before the Buyer has transported the Auction Item from the Seller's designated pick-up location. Maskinera and the Seller must always be notified before any repair is carried out.

cost estimates must always be approved by Maskinera and the Seller in advance. The buyer has no right to compensation if the repair is carried out before approval has been given. In the event of a complaint, neither the Seller nor Maskinera will compensate direct or indirect losses.

15. Limitation of liability

Machinery's liability towards the Buyer is always limited to price deductions or, at most, to reimbursement of the sale price plus commission and VAT. In no event shall a party be liable for indirect damages suffered by the other party, unless the party has committed a breach of contract or wilful gross negligence. However, if the Party is in material breach of contract, the other Party shall be entitled to terminate the Agreement with immediate effect. The Buyer shall indemnify Maskinera against any claim that another user or third party may bring against Maskinera as a result of the Buyer's use of or the Online Auction Service.

Maskinera does not warrant that Maskinera. or the Online Auction Service will operate without interruption or error. or the Online Auction Service may be down due to maintenance, updates, technical improvements or to develop its content and/or layout. Maskinera undertakes to inform the Buyer as far as possible before maintenance work and updates take place.

Maskinera reserves the right to make typographical errors and does not guarantee that images accurately represent the Auction Items.

16. Amendments

Maskinera reserves the right to change the content of the Online Auction Service and without obtaining the Buyer's prior consent. Maskinera reserves the right to amend these Customer Terms and Conditions. Maskinera will notify the Buyer of any changes to the Customer Terms and Conditions by means of a notice on or by any other means that Maskinera deems appropriate.

17. Force Majeure

The Party shall be exempt from any penalty for failure to perform its obligations under the Agreement if the failure is due to a circumstance beyond the control of the Party which the Party could not or should not have foreseen or reasonably foreseen at the time of the conclusion of the Agreement, such as war, civil war, fire, flood, widespread public disease, epidemic, pandemic, interruption of public communications, interruption of public power supply or any other similar circumstance. If the performance of the Agreement is substantially prevented for a period longer than one (1) month due to any of the above circumstances, the Party shall have the right to terminate the Agreement with immediate effect in writing.

18. Dispute

These Customer Terms and Conditions and the provision of the Online Auction Service and disputes arising hereunder shall be settled by Swedish arbitration.

19. contact

If the Purchaser wishes to contact Maskinera, the Purchaser may do so by e-mail at the following address